Code of Conduct

As part of its objectives Habia and SkillsActive aim to ensure that professionals who are listed on the Register of Beauty, Nails or Spa Professionals should establish and maintain proper standards of ethical and professional conduct when providing services.

As such, those registered are expected to adhere to the Code of Ethical Conduct.

This Code of Ethical Conduct (the Code) defines good practice for professionals in the Beauty, Spa and Nails industry by reflecting on the core values of standards, rights, relationships, responsibilities and safety.

The term 'professional' is used in a qualitative context in this Code and does not necessarily imply a paid position or person. The Code applies to both employed and self-employed professionals but where professionals are employed the Register accepts that employed professionals will be subject to the codes of practice and employment rules of their employers and will, in determining compliance with this Code of Ethical Conduct, have careful regard to any such employment rules and in particular whether or not, in the case of any complaint being made the professional concerned has or will be subject to any internal investigation by his or her employers. With that in mind any complaint will be referred to the employer.

Beauty, spa and nail professionals on the Registers accept their responsibility to clients, to other industry professionals and colleagues; to professional bodies and trade associations, to their employer and to society. When practising, registrants must also hold adequate liability insurance.

There are four principles to the Code of Ethical Conduct.

Principle 1: Professional Standards

'Professionals will seek to adopt the highest level of professional standards in their work and the development of their career.'

Compliance with this principle requires registered professionals to commit to the attainment of appropriate qualifications and ongoing training to responsibly demonstrate:

  • Engagement in actively seeking to update knowledge and improve their professional skills in order to maintain a quality standard of service, reflecting on their own practice, identifying development needs and undertaking relevant development activities.
  • Willingness to accept responsibility and be accountable for professional decisions or actions, welcome evaluation of their work and recognise the need when appropriate to refer to another professional specialist.
  • A personal responsibility to maintain their own effectiveness and confine themselves to practice those activities for which their training and competence is recognised by the Register.
  • Never misrepresent their training or experience, either through the register or in any dealing with the public or industry.

Principle 2: Rights

'Registered professionals should deal openly and in a transparent manner with their clients. They should at all times adopt the highest degree of professionalism in dealing with their clients' needs.'

Compliance with this principle requires registered professionals to maintain a standard of professional conduct appropriate to their dealings with all client groups and to responsibly demonstrate:

  • Respect for individual difference and diversity.
  • Good practice in challenging discrimination and unfairness.
  • Discretion in dealing with confidential client disclosure.

As part of these principles, registered professionals should seek to ensure that the contractual arrangements they have with their client are clear, transparent and unambiguous. Although Habia and SkillsActive cannot and will not seek to adjudicate or deal with private contractual disputes (which should be dealt with by members and their clients) we will nevertheless seek to ensure that professionals do maintain a proper regard to dealing with and addressing concerns raised by their clients.

If a dispute shall arise between a member of the public and a registered professional, the member of the public shall in the first instance seek to resolve that dispute with the registered professional. Only if that matter cannot be resolved or the dispute reveals a lack of proper professional conduct would Habia and SkillsActive seek to intervene to correct any lack of professionalism shown. Habia and SkillsActive have no jurisdiction to actually resolve such a dispute but reserves the right to remove someone from the register if the committee agree by majority that professional standards had not been observed.

Principle 3: Relationships

'Professionals will seek to nurture healthy relationships with their clients and other professionals.'

Compliance with this principle requires professionals to develop and maintain a relationship with clients based on openness, honesty, mutual trust and respect and to responsibly demonstrate:

  • Awareness of the requirement to place the client's needs as a priority and promote their welfare and best interests first when planning an appropriate treatment.
  • Clarity in all forms of communication with clients and professional colleagues, ensuring honesty, accuracy and cooperation when seeking agreements and avoiding misrepresentation or any conflict of interest.

Principle 4: Personal and Business Responsibilities and Safe Working Practices

'Registered professionals will demonstrate and promote a responsible lifestyle and conduct.'

Compliance with this principle requires professionals to conduct proper personal and business behaviour at all times and to responsibly demonstrate:

  • The high standards of professional conduct appropriate to their dealings with all their client groups and which reflect the particular image and expectations relevant to the role of the professional working in the industry.
  • An understanding of their legal responsibilities and accountability when dealing with the public and awareness of the need for honesty and accuracy in substantiating their claims of authenticity when promoting their services in the public domain.
  • An absolute duty of care to be aware of their working environment and to be able to deal with all reasonably foreseeable accidents and emergencies – and to protect themselves, their colleagues and clients.
  • The hours of practice required for the applicable categories have been achieved as declared and any breach of this declaration could result in removal from the register.
  • That Registrants must hold adequate liability insurance.